All travelers weary of the microsize pretzel pouches handed out by airlines in the name of complimentary refreshments have reason to feel better. American Airlines’ announcement of fuller meal options couldn’t have come a day sooner. Come 07, AA will allow passengers to buy individual items like snacks, light meals and bottled water using their debit cards and credit cards. AA’s initiative is praiseworthy because it combines customer convenience with care! Airlines should take a cue from the hospitality industry where “complimentary” does not mean all the food that fits in a fist!
Co-founder and president of a New York based hotel company for 24 years. Grew the firm to five hotels in Manhattan and also developed a greenfield project at MacArthur airport, New York. Speaker at numerous prestigious forums including Economy Hotels World Asia, Lodging Conference, NYU, Columbia University Real Estate Roundtable, Baruch College's Zicklin School and ALIS. President and ceo of New York City Hotel Association since January 2017. View all posts by Vijay Dandapani