Hotel business centers

Improvements to a hotel’s technology offerings are often more than welcomed by guests who consider new technology as a real benefit and absorb it quickly. Guests are even ready to pay more for technology.

Besides the need for business travellers to stay connected, there is also a growing demand from leisure travellers to have Internet access while travelling.

As highlighted by Sergio Laurant, a Hotel Business Center Profitability Consultant, in a recent Hospitality Trends article, there is an increasing demand from guests for hotel business centers. A study done by the Travel Industry Association and Synovate in 2006 revealed that less than 25% of US leisure travelers carry a laptop with them when vacationing. There are 2 main reasons for leaving their laptops at home: the first one is the very scrupulous airport controls, and the second one is the increase in laptop theft.

Hence, business centers are now becoming a standard amenity, and hotels often offer in-room Internet connections in order to make it easier for guests to stay in touch with home or work.

Published by

Vijay Dandapani

Co-founder and president of a New York based hotel company for 24 years. Grew the firm to five hotels in Manhattan and also developed a greenfield project at MacArthur airport, New York. Speaker at numerous prestigious forums including Economy Hotels World Asia, Lodging Conference, NYU, Columbia University Real Estate Roundtable, Baruch College's Zicklin School and ALIS. President and ceo of New York City Hotel Association since January 2017.