Microsoft’s 5 hottest trends for hospitality makes a case for state-of-the-art technology that caters to the guests’ every whim and fancy while giving a shot in the arm to customer-relationship-management (a concept that hotels have a hard time managing). The use of RFIDs as cashless payment systems and tracking devices, for instance, is less science fiction than reality. RFIDs have been around for some time but need critical mass to break the cost barrier. For more on this neat, cutting-edge technology, see www.rfidjournal.com
Hospitality tech from Microsoft!
Co-founder and president of a New York based hotel company for 24 years. Grew the firm to five hotels in Manhattan and also developed a greenfield project at MacArthur airport, New York. Speaker at numerous prestigious forums including Economy Hotels World Asia, Lodging Conference, NYU, Columbia University Real Estate Roundtable, Baruch College's Zicklin School and ALIS.President and ceo of New York City Hotel Association since January 2017. View all posts by Vijay Dandapani