Hospitality tech from Microsoft!

Microsoft’s 5 hottest trends for hospitality makes a case for state-of-the-art technology that caters to the guests’ every whim and fancy while giving a shot in the arm to customer-relationship-management (a concept that hotels have a hard time managing). The use of RFIDs as cashless payment systems and tracking devices, for instance, is less science fiction than reality. RFIDs have been around for some time but need critical mass to break the cost barrier. For more on this neat, cutting-edge technology, see www.rfidjournal.com