NY shows the way!

New Yorkers have reason to feel a little better while boarding flights from NY. Travelmole reports that NY state’s “Airline Passenger Bill of Rights” is now in effect, mandating airlines to provide refreshments and working restrooms for passengers stuck in planes at NY airports for more than 3 hours OR face penalties up to $1000 per passenger. Sounds fair enough! While not applying to tarmac delays, the new bill is a shining example of consumer power in an industy bedevilled by poor customer service!

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Vijay Dandapani

Co-founder and president of a New York based hotel company for 24 years. Grew the firm to five hotels in Manhattan and also developed a greenfield project at MacArthur airport, New York. Speaker at numerous prestigious forums including Economy Hotels World Asia, Lodging Conference, NYU, Columbia University Real Estate Roundtable, Baruch College's Zicklin School and ALIS. President and ceo of New York City Hotel Association since January 2017.