Most annoying web things

In a great article on pet Internet peeves, PC world has identified the 10 most annoying things in webosphere! One is forced to agree with most of them but here are a few specific to the travel industry

– Tons of flash on homepage and reservation button tucked away in an obscure place
– Sites that don’t mention a toll-free # in their contact us page
– Sites that don’t upate their location information or maps
– No mention of destination on the home page
– Forms that require you to type in long detailed info to search a room
– Sites that have terms and conditions running into several pages
– Cancellation terms with ambiguous language
– No email confirmation of a booking
– Not showing taxes until checkout or not showing them at all
– Requiring customers to book online and then call to “verify” information
– Requiring customers to check back “later”for better deals because the website is currently undergoing maintenance.
– Not allowing customers to search without registration.
– Asking customers to book a room through live chat!

There are many more annoying things travel sites do in the name of design. Unreadable font, extra bright colors, slow-loading videos, no print-friendly button, no “remember me ” button so that a visitor who didn’t register can return to their preferences on that website.

Published by

Vijay Dandapani

Co-founder and president of a New York based hotel company for 24 years. Grew the firm to five hotels in Manhattan and also developed a greenfield project at MacArthur airport, New York. Speaker at numerous prestigious forums including Economy Hotels World Asia, Lodging Conference, NYU, Columbia University Real Estate Roundtable, Baruch College's Zicklin School and ALIS. President and ceo of New York City Hotel Association since January 2017.

One thought on “Most annoying web things”

  1. Hello Vijay,
    First of all Compliments on your blog 🙂
    We cover your blog on wiwihblogs.com… which is part of wiwih.com
    I saw you are speaking at the IHMRS conference later this week…
    Would you be interested to meet? Pls mail to info@wiwih.com
    Best regards
    Henri Roelings

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