Airline crews take-off on hotels

MSNBC’s travel columnist has an article entitled “12 strange and confusing things about hotels”. The author, James Wysong, is a former airline flight attendant and, expectedly, writes from a crew member’s perspective.

The article starts with “useless signs” noting that in “the ceiling (in his room) is an emergency sprinkler system with a sticker on it. I can’t quite read it, so I stand on the bed and jump closer to read this important message. It says, do not hang items from this fixture. Really? Considering that I would need a ladder to reach it, is it that necessary to tell me this?” Fair point but Mr. Wysong probably has not heard of websites such as bedjump.com which has photos posted by hotels guests who take inexplicable pleasure in pounding on their beds with their bodies in gravity defying positions. He also complains about toilet paper rolls being left shaped as a pointed triangle as unnecessary – he fails to realize that it is the hotels’ way of conveying that it is a fresh roll.

Other observations include wastefully large sized soaps that are discarded with each guest use, overpriced mini bar items (especially overseas), large gaps under connecting room doors, Bidets (evidently he does not share the European enthusiasm for cleanliness), hidden charges – a particularly valid and outrageous practice among some hotels and suggested room rates on doors – an unfortunate necessity imposed by some local governments.

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Vijay Dandapani

Co-founder and president of a New York based hotel company for 24 years. Grew the firm to five hotels in Manhattan and also developed a greenfield project at MacArthur airport, New York. Speaker at numerous prestigious forums including Economy Hotels World Asia, Lodging Conference, NYU, Columbia University Real Estate Roundtable, Baruch College's Zicklin School and ALIS. President and ceo of New York City Hotel Association since January 2017.

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